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Platte Valley Bank Electronic Delivery of Disclosures Consent and Agreement


Your Consent. We need your consent for the bank to send you disclosures electronically. Please review the information below prior to giving your consent. By agreeing to have your disclosures sent electronically, you also agree to notify the Bank immediately by telephone at 402-652-3221 or fax at 402-652-8601 of any change in your email address or any errors or complications relating to your electronic receipt or access of the disclosures.

     *Whether your consent applies only to a particular transaction or to categories of transations - Your consent, which will be given by clicking in the consent box on the registration page, authorizes the Bank to forward you disclosures electronically.

     *The right to withdraw consent to have records provided electronically, including any consequences or fees associated with doing so - To discontinue this electronic delivery service, you can email your request to the Bank or you can request a discontinuance of the service by calling the Bank at 402-652-3221 or emailing customerservice@plattevalleybank.biz. It will take up to 45 days for the Bank to implement your request, and after such time you will no longer receive your disclosures electronically. We will charge no fees for discontinuing the service.

     *How the consumer may obtain a paper copy of the record upon request - To obtain paper copies of a particular disclosure or statement you can print it yourself, call the Bank at 402-652-3221 or email customerservice@plattevalleybank.biz. You may be charged a fee of $3.00 per electronic record or statement.

     *Hardware and software requirements for access and retention of the electronic information - The hardware and software requirements to enable you to receive and review the disclosures effectively, you must use an Internet browser that supports 128-bit encryption. Both the Microsoft Interenet Explorer® browser and the Netscape Navigator® browser versions 4.0 or higher will enable you to receive and use our service. If you do not have at least a 4.0 version of one of the referenced browsers, you can go to the website of either Microsoft or Netscape and download the appropriate version of the browser you need. Also, to view the disclosures and online statements, you will need Adobe Acrobat Reader 3.0 or greater. This product is available for free at http://www.adobe.com

 

Platte Valley Bank Online Banking and Bill Payment Agreement and Disclosure


This Online Banking Agreement and Disclosure ("Agreement") describes your rights and obligations as a user of the Online Banking service or the Bill Payment service ("Services"). It also describes the rights and obligations of Platte Valley Bank ("Bank").  Please read this Agreement carefully. By requesting and using one of these Services, you agree to comply with the terms and conditions of this Agreement.


I. Definitions

The following definitions apply in this Agreement:

  1. "We", "us", or "Bank" refer to Platte Valley Bank, which offers the Services and which holds the accounts accessed by the Services;
  2. "You" or "your" refers to the owner of the account or the authorized representative.
  3. "Authorized Representative" refers to a person with authority (with respect to the account);
  4. "Business Day" means Monday through Friday, excluding government holidays;
  5. "ISP" refers to your Internet Service Provider;
  6. "Online Banking" is the internet-based service providing access to your Bank account(s);
  7. "Bill Payment" is the online service that enables the scheduling of bill payments using a personal computer;
  8. "Online Account" means the Bank account from which you will be conducting transactions using a Service;
  9. "Bill Payment Account" is the designated checking account from which bill payments and all service fees will be debited.
  10. "Username" is the user specific login name required for you to connect to the Service;
  11. "Password" is the customer-generated code selected by you for use during the initial sign-on, or the codes you select after the initial sign-on, that establishes your connection to the Service;
  12. "PC" means your personal computer which enables you, with the Internet browser and ISP, to access your Online Account;
  13. "Time of day" references are to Central Standard Time (CST);  
  14. "Payee" is the person or entity to which you request a bill payment to be directed or is the person or entity from which you receive electronic bills, as the case may be.
  15. "Payment Instructions" is the information provided by you to the Service for a bill payment to be made to the Payee (such as, but not limited to, Payee name, Payee account number, and Deliver by Date). 
  16. "Send On Date" is the day that a payment will start to process using the Bill Payment Service.
  17. "Deliver By Date" is the date that the payment is guaranteed to arrive at the payee.  This should be the Due Date to ensure the payment is made on time.
  18. "Due Date" is the date reflected on your Payee statement for which the payment is due.
  19. "Scheduled Payment" is a payment that has been scheduled through the Service but has not begun processing. 

Access to Services

The Bank will provide instructions on how to use the Online Banking and Bill payment Services. You will gain access to your Online Accounts through the use of your Internet-enabled device, your ISP, your Password and your Username. You may access your Online Accounts 24 hours a day, seven (7) days a week.  However, availability of the Services may be suspended for brief periods of time for purposes of maintenance, updating and revising the software.

All Online Banking transaction requests received after 4:00 p.m. on business days and all transactions which are requested on Saturdays, Sundays, or holidays on which the Bank chooses to remain closed, will be processed on the Bank's next business day.



Banking Transactions with Online Banking

  1. Account Access. You may access your accounts online. One of these accounts must be designated as your primary checking account.   Once you have selected your primary account you may select additional accounts including other checking, savings, certificates of deposit or loan accounts.

  2. Transfer of Funds.  In addition to viewing account information, you may use Online Banking to conduct the transfer of funds. You may make one-time transfers or schedule future or recurring transfers such as transfers to make loan payments. You may transfer funds among your checking accounts, savings accounts and money market accounts.

    NOTE: Because regulations require the Bank to limit preauthorized transfers (including Online Banking transfers), the following limitations apply:

    • Passbook Savings Account. You can make no more than six (6) transfers per statement period by preauthorized or automatic transfer or by telephone or Online Banking.

    • Money Market Account. You can make no more than six (6) transfers per statement period by preauthorized or automatic transfer, telephone, Online Banking, check, draft or debit card.

      Please note:  If there are not sufficient funds in the account, we cannot complete this transfer. However, future recurring transfers will not be impacted.

  3. Additional Services.  New services may be introduced for Online Banking from time to time. The Bank will notify you of the existence of these new services. By using these services when they become available, you agree to be bound by the rules that will be made available to you concerning these services.


Bill Payment Services

Description of Service. The Bill Payment Service permits you to use your Internet-enabled device to direct payments from your designated online Bill Payment Account to third parties you wish to pay. Your Bill Payment Account must be a primary checking account. Through the Bill Payment Service, you can pay bills from your Bill Payment Account to payees you provide payment instructions for in any amount less than $10,000.00.

All payments you make will be deducted from the checking account that you designate as your Bill Payment Account for the Bill Payment Service. Any payments you wish to make through this Service must be payable in U.S. dollars to a payee located in the continental United States. We reserve the right to restrict types of payees to whom payments may be made using the Service from time to time. You should not use the Bill Payment Service to make payments to settle securities purchases, payments to interest bearing accounts, tax payments, or court ordered payments. Payments for these payees will be your sole responsibility if delayed or improperly processed or credited.

Scheduling Payments. Your Bill Payment Account will be debited for the payment amount 1 to 2 business days after the specified Send On Date, whether the payment is sent electronically or by check, and funds must be available in your Bill Payment Account at that time. After funds are withdrawn from your Bill Payment Account to make a payment, we may make the payment either by transferring funds electronically to the payee or by mailing the payee a check.

You may choose to schedule payments to recur in the same amount at regular weekly, monthly, or semi-monthly intervals. When you create a new payee in the Bill Payment Service, it takes two (2) business days to set up the payee to receive payments. You should schedule a payment to a new payee at least ten (10) business days before any payment due date, to allow us time to set up the payee and verify information about your account with the payee.

For all subsequent payments, you agree to allow at least four (4) to ten (10) business days between the date you schedule a payment to be initiated and the payment due date (that is, the due date shown on your invoice or provided in your agreement with the payee, not taking into account any applicable grace period). If the payment is an Automatic Clearing House (ACH) electronic payment, it will take up to four (4) business days to reach the payee. However, if the company or person that you are paying cannot accept an electronic payment, the Bill Payment Service will send a check that may take up to ten (10) business days. If you do not follow these time frames, you will be fully responsible for all late fees, finance charges or other actions taken by the payee. If you schedule your payment and follow all instructions provided, but the payment is not received by the payee in a timely manner, the Bank will work with the payee on your behalf to reverse any late fees or charges in an amount up to $50.00.

No Duty to Monitor Payments. The Bank is only responsible for exercising ordinary care in processing and sending payments upon your authorization in accordance with this Agreement. The Bank will not be liable in any way for damages you incur for any of the following reasons:

  • insufficient funds in your Bill Payment Account to make the payment on the processing date;
  • delays in mail delivery;
  • changes to the payee's address or account number unless we've been advised of the change in advance
  • the failure of any payee to correctly account for or credit the payment in a timely manner, or
  • any other circumstances beyond the control of the Bank.

If the session during which you schedule a payment or transfer ends by 4:00 p.m., the Bank will be considered to have received it on that day. Otherwise, it will be considered received on the following business day. For all entries made using the Services, the time recorded by the Online Banking Service will be considered the official time of the transaction.

If your Bill Payment Account does not have sufficient funds to make a payment as of the date the payment is debited to your account, the Bill Payment Service will automatically block future Bill Payment Service until the account has sufficient funds to make the payment. The Bank will attempt to notify you by e-mail or U.S. Postal Mail, but the Bank shall have no obligation or liability if it does not complete a payment because there are insufficient funds in your account to process a payment. In all cases, you are responsible for either contacting the Service at 1-866-345-0820 to either make alternate arrangements for the payment or reschedule the payment through the Service. In the case of fixed payments, only the payment currently scheduled will be impacted. Fixed payments scheduled for future dates will not be affected.

Cancel or Change Payment Instructions. Payments may be changed or canceled on-line at no charge up to 2:00 p.m. Central Standard Time the business day before your payment is scheduled to be initiated.

No Signature Required. When any payment or other online Service generates items to be charged to your account, you agree that we may debit your Bill Payment Account without requiring your signature on the item, and without prior notice to you.

Multiple Person Bill Payment Accounts.  If more than one person has access to a Bill Payment Account, each person may individually enroll in the Bill Pay service.  Each enrolled person needs a unique unsername and password but may choose to use the same payee list. Each individual may terminate her/his enrollment in the Bill Payment service without affecting the Service for any other person enrolled in that Bill Payment Account. However, any enrolled person may terminate the Bill Payment service that will terminate the service for all enrolled persons on that Bill Payment Account.

Linked Accounts.  All accounts with the Bank that you enroll in a service will be linked by the tax identification numbers of the persons authorized to access the account. The linked accounts will appear together for all accounts you are listed as an owner, co-owner, or business accounts you are authorized to access by the business or corporate resolution.  For example, if an authorized user of a linked account accesses the Service, that authorized user will be able to view and access at a single time the following accounts:

  • the accounts of the business for which that person is an authorized user per the corporate resolution;
  • the accounts of any other business for which that person is an authorized user per the corporate resolution; and
  • any consumer accounts for which the person is a owner or co-owner.

Business Accounts.  If you are a business, any authorized user per the corporate resolution of your business is authorized on such terms, conditions, and agreements as we may require to:

  • enter into this Agreement, as amended from time to time;
  • access each account of yours in any manner and for any purpose available through the Service, whether now available or available at some time in the future; and
  • use any Online banking service in any manner and for any purpose available through the Service, whether now available or available at some time in the future.

Term. This Agreement will become effective on the date Platte Valley Bank approves your request and shall remain in full force and effect until termination in accordance with the following provisions.

Termination for Cause. We may immediately terminate your electronic banking privileges (including the Bill Payment Service) without notice to you under the following circumstances:

  1. you do not pay any fee or service fees required by this Agreement when due or
  2. you do not comply with the agreement governing your deposit or loan accounts or your accounts are not maintained in good standing.

We will promptly notify you if we terminate this Agreement or your use of the Services for any other reason.

Termination for Convenience. To terminate this Agreement, you must notify the Bank and provide your name, address, the Service(s) you are discontinuing, and the termination date of the Service(s). When Bill Payment is terminated, any prescheduled bill payments made through Online Banking will also be terminated. Your final charge for the Bill Payment service will be assessed at the end of your statement cycle. You may notify the Bank by one of the following methods:

  • By sending an e-mail to customerservice@plattevalleybank.biz.
  • By calling (402) 652-3221
  • By writing a letter and either sending it to the following address:
    Platte Valley Bank
    PO Box 500
    North Bend, NE  68649

Or giving it to a Customer Service Representative at 606 Main Street, North Bend, Nebraska.


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Schedule of Fees

The Bank offers the benefits and convenience of the Online Banking Service to you free. The Bill Payment Service will have a service fee of $4.95 per month (Bill Pay Fee Incntv_Blg) and include up to 8 bill payments per month. Platte Valley Bank will waive the $4.95 Service Fee if you meet the following requirements:

  1. Maintain at least 3 relationships with Platte Valley Bank (a relationship includes a checking, savings, money market, individual retirement account, certificate of deposit, safe deposit box, loan, ATM card, or Debit card);
  2. Use the Bill Payment Service to pay at least 1 bill each month; and,
  3. Receive your statements electronically or have a direct deposit to an account at Platte Valley Bank.

Each additional bill payment made in excess of 8 per month will cost $0.75 per bill paid (Bill Pay Fee Addtnl).

 

Non-Sufficient Funds (NSF) Fee:  If your Account available balance is not sufficient to pay the bill payments initiated against your account, there will be a $30.00 charge (Bill Pay Fee ReturnItem) to your Account for each payment presented and returned.  Insufficient fund bill payments will be presented for a second time on the next business day and may be presented a third time on a subsequent business day.

Effect of an NSF check on your Bill Payment Account:  If your Bill Payment Account does not have sufficient funds to make a payment as of the date the payment is debited to your account and the bill payment be returned NSF, your Bill Payment Account will have a hold placed on it for 5 - 10 business days.  During this hold, you will not be able to schedule any new payments and any Scheduled Payments or recurring payments will not be processed until the account has sufficient funds and the hold is removed. The Bank shall have no obligation or liability if it does not complete a payment because there are insufficient funds in your account to process a payment. In all cases, you are responsible for either contacting the Service at 1-866-345-0820 to either make alternate arrangements for the payment or reschedule the payment through the Service.

 

Stop Payment Fee:  There will be a $30.00 charge (Bill Pay Fee StopPay) to your Account to stop the payment of bill payment.  Request must be made at least three (3) business days prior to scheduled payment date.

 

Any Service Fees incurred will be charged against you Bill Payment Account monthly.



Statements

You will continue to receive your regular account statement either monthly or quarterly, depending on the type of account.

You may also receive your bank statements electronically.  Please contact us regarding this option or visit the Online Services tab after you login to the Online Banking Service.



Use of Your Security Password

You are responsible for keeping your Username and Password and Online Account information confidential.  In order to protect yourself against fraud, you should adhere to the following guidelines:

  • Do not give out your account information, Password, or Username;
  • Do not leave your PC unattended while you are in the Bank's Online Banking Site;
  • Never leave your account information within range of others;
  • Do not send privileged account information (account number, Password, etc.) in any public or general e-mail system; and
  • Do not share or store privileged account information (account number, Password, etc.) on third party websites.

If you believe your Username and Password has been lost or stolen, or if you suspect any fraudulent activity on your account, call Platte Valley Bank immediately at 402-652-3221 between the hours of 8:00 a.m. to 5:00 p.m., Monday through Friday. Telephoning the Bank is the best way of minimizing your losses and liability. (See Unauthorized Transfers - Consumer Liability)

If you believe your Password has been lost or stolen, please use the Password change feature within the Online Banking section of the Web site to change your Password.


Electronic Mail (E-mail)

If you send the Bank an e-mail message, the Bank will be deemed to have received it on the following business day.  You should not rely on e-mail if you need to report an unauthorized transaction from one of your accounts or if you need to stop a payment that is scheduled to occur.

  • NOTE: E-mail transmissions outside of the Online Banking site are not secure. We advise you not to send us or ask for sensitive information such as account numbers, Password, account information, etc. via any general or public e-mail system. If you wish to contact us electronically, please use the Contact Us link provided on our Online Banking site. Use this secure method to e-mail the Bank regarding inquiries about an electronic funds transfer error resolution, reporting unauthorized transactions, or contacting the Bank regarding other concerns of a confidential nature.


Unauthorized Transfers

Consumer Liability.  Tell us at once if you believe your username and password has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using your Bill Pay accounts.  Telephoning is the best way of keeping your possible losses down.  You could lose all the money in your account, plus any overdrafts that are paid.  If you tell us within 2 business days after you learn of the loss or theft of your username and password, you can lose no more than $50.00 if someone used your Bill Pay account.

If you do not tell us within 2 business days after you learn of the loss or theft of your username and password and we can prove we could have stopped someone from using your Bill Pay account without your permission if you had told us, you could lose as much as $500.00.

Also, if your statement shows transfers that you did not make, including those made on the Bill Payment system, tell us at once.  If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.

If a good reason (such as a long trip or hospital stay) kept you from telling us, we will extend the time periods.

Additional Limit on Liability for Check Card.  Unless you have been grossly negligent or have engaged in fraud, you will not be liable for any unauthorized transactions using your lost or stolen Check Card.  This additional limit on liability doe not apply to ATM transactions, to transactions using your Personal Identification Number (PIN) which are not processed by VISA, or to commercial cards.

Contact in Event of Unauthorized Transfer.  If you believe your card, code, username, or PIN have been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call us at (402) 652-3221 or write us at Platte Valley Bank, PO Box 500, North Bend, NE  68649.



Error Resolution Notice

In case of errors or questions about your electronic transfers, call us at (402) 652-3221 or write us at PO Box 500, North Bend, NE  68649, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt.  We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

  1. Tell us your name and account number (if any).
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  3. Tell us the dollar amount of the suspected error.

If the report is made orally, we will require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days (5 business days if the transfer involved a point-of-sale transaction and 20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction and 20 business days if the transfer involved a new account) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.  Your account is considered a new account for the first 30 days after the first deposit is made, unless each of you already has an established account with us before the account is opened.

We will tell you the results within three business days after completing our investigation, If we decide that there was no error, we will send you a written explanation.

You may ask for copies of the documents that we used in our investigation.


Preauthorized Payments

Right to Stop Payment and Procedure for doing so.  If you have told us in advance to make regular payments out of your account, you can stop any of these payments.  Here's how:

Call us at (402) 652-3221 or write us at Platte Valley Bank, PO Box 500, North Bend, NE  68649, in time for us to receive your request 3 business days or more before the payment is scheduled to be made.  If you call, we may also require you to put your request in writing and get it to us within 14 days after you call.  We will charge you $30.00 for each Bill Pay Stop Payment (Bill Pay Fee StopPay) requested.

Notice of Varying Amounts.  If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be.  (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.)

Liability for failure to stop payment of preauthorized transfer.  If you order us to stop one of these payments three business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.


Financial Institution�s Liability

If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages.  However, there are some exceptions.  We will not be liable, for instance:

  1. If, through no fault of ours, you do not have enough money in your account to make the transfer.
  2. If the transfer would go over the credit limit on your overdraft line.
  3. If the automated teller machine where you are making the transfer does not have enough cash.
  4. If the terminal or system was not working properly and you knew about the breakdown when you started the transfer.
  5. If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precaution that we have taken.
  6. There may be other exceptions stated in our agreement with you.

Confidentiality

It is Platte Valley Bank's policy to treat your personal and account information as confidential.  However, we will disclose information to third parties about your account or the transfers you make ONLY in the following situations:

  1. Where it is necessary for completing transfers, or
  2. In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or
  3. In order to comply with government agency or court orders, or
  4. As described in our privacy policy disclosure, provided separately, or
  5. If you give us your written permission.

General Terms and Conditions

Bank Agreements. In addition to this Agreement, you and the Bank agree to be bound by and comply with the requirements of the agreements applicable to each of your Online Accounts. Your use of the Online Banking Service or the Bill Payment Service is your acknowledgment that you have received these agreements and intend to be bound by them. You should review other disclosures including the charges that may be imposed for electronic funds transfers or the right to make transfers listed in the fee schedules accompanying those disclosures and the fee schedule contained in this Agreement. We will automatically deduct the fees related to this Service from your Bill Payment Account each month. 

Changes and Modifications. The Bank may modify the terms and conditions applicable to the Services from time to time. We may send any notice to you via e-mail and you will have to be deemed to have received it three days after it is sent. The revised terms and conditions shall be effective at the earliest date allowed by applicable law. We reserve the right to terminate this Agreement and your use of the Services in whole or in part at any time without prior notice.

Assignment. We may assign this Agreement to an affiliate of the Bank or any successor in interest in the event of a merger, reorganization, change of control, acquisition or sale of all or substantially all assets of the business to which this Agreement is related without the other party's prior written consent.

Indemnification. You agree to indemnify, defend and hold us, our affiliate companies, directors, officers, employees and agents harmless against any third party claim, demand, suit, action or other proceeding and any expenses related to an Online Banking or Bill Payment account.

Third Parties.  We are not liable for any loss or liability resulting from any failure of your equipment or software, or that of an internet browser provider such as Netscape (Netscape Navigator browser) or Microsoft (Microsoft Explorer browser), by an internet access provider, or by an online service provider, nor will we be liable for any direct, indirect, special or consequential damages resulting from your access to or failure to access an Online Banking or Bill Payment account.

Virus Protection. The Bank is not responsible for any electronic virus or viruses that you may encounter. We suggest that you routinely scan your PC using a virus protection product. An undetected virus may corrupt and destroy your programs, files, and your hardware.

Notices. Unless otherwise required by applicable law, any notice or written communication given pursuant to this Agreement may be sent to you electronically.

Governing Law. This Agreement is governed by the laws of the State of Nebraska and applicable federal law.


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